We are Contract Callers, Inc., a mid-sized full service agency with corporate headquarters in Augusta, GA. At CCI, we believe in tailoring our procedures to our client’s goals, objectives and processes rather than providing generic solutions. We have all of the systems normally found in large agencies but can offer you the specialized services typically provided by smaller firms.
At CCI, we also have the ability to create and manage short term projects to answer a specific need.
Our Mission Statement is straightforward:
- We are committed to performance excellence, measuring our success against our client’s goals.
- We will foster an environment of innovation recognizing and adopting new technologies, products and ideas.
- We will continue to conduct our business with integrity and mutual respect for our clients, employees, vendors and the public.
Our Cornerstones
Teamwork
We know a successful and growing long-term partnership begins with a clear understanding of critical expectations both in recoveries and client service requirements.
Code of Operations
Documented procedures are followed at all times. We recognize the sensitive nature of the accounts we manage. Your customers are our customers. We see ourselves as an extension of your operation. All contacts will be treated with respect and courtesy.
Flexibility
Our business strategy is one of simplicity: true customization in every aspect of the business from:
- Development of a client specific action plan prior to handling the first account. Utilizing technology with virtually no limitations on capabilities.
- Client driven training from Day 1 that delivers a safe, quality project and an exceptional level of customer service.
- A management team empowered to grow partnerships
Results
We establish our goals based on our clients goals. Whether it is a field project or recovery program, we gauge our success against our client’s expectations.
