CCI has provided services to the utility industry for more than 85 years. Established in 1926, the Company was formed to provide professional collection services exclusively to the utility industry. Over the years, we strengthened our capabilities via acquisition and expansion of our client base. In 1984, we broadened our expertise to include field services and special project work.
CCI’s Vision
Our vision is to be recognized as the nationwide market leader in providing safe, consistent, outsourced services and value solutions to the public utility, cable and telecommunications industry.
Timeline of CCI History
1926 - Third Party Collection Services offered to utilities
1984 - Field Services Division started; payments collected in the field
1986 - First notice delivery contract for past due collections
1997 - First disconnect / reconnect of electric service
1998 - First disconnect of gas service
2000 - Large commercial and industrial services added
2002 - First meter reading project
2003 - First AMR deployment
2005 - Mobile Workforce Management system implemented
2007 - Hard-to-Access program implemented and water meter services initiated
2009 - First AMI deployment; full integration of call center & field service divisions
2010 - GPS-based solutions utilized
2011 - Revenue Protection Services & Storm Support Services added