As a full-service agency 100% dedicated to serving utility clients, CCI knows the utility industry and all aspects of it. We are an operational-minded agency. We will always deliver on our commitment and will sacrifice short-term profit for long-term client partnerships.
CCI recognizes that utility receivables are different. The industry is highly regulated and requires zero tolerance for complaints and a high level of customer sensitivity. Additionally, utility accounts tend to require more effort such as skip tracing and can be harder to collect. A customized work plan is a must. Our dedicated collection team will assist you in recovering lost dollars while providing exceptional customer service to your customers.
CCI does not stop looking at what we do. Whether it is in the people, the process, or the personal touch of our trained collectors, we are constantly reevaluating our efforts and our returns on your accounts.