CCI’s Emergency Response team was fully trained, outfitted, and prepared in advance of Hurricane Sandy hitting the Delaware Valley. By the morning the storm was supposed to hit on October 29, CCI’s team was out performing wire sitting, damage assessment, secondary line repairs, and pole re-setting.

Our personnel were working the utility’s entire territory and managed to work safely under the extreme conditions.

“All of this work was completed safely and I was impressed with the use of event-free performance tools,” said one utility representative. “The crews used 3-Part Communication at all times as we shared information and it was very evident that they were familiar with this practice. When unable to re-open a road due to extensive damage that would require Line Trucks/multiple crews, they provided a detailed assessment of damage and what would be required to complete the job.”

The company representative went on to say that, “CCI’s support was instrumental in our ability to clear roads during and after the storm. These crews represented [us] in the best possible manner and are a credit to CCI.”

According to David J. Stetz, Vice President, CCI, “In all it was a valuable experience and many learning points were shared by every individual assisting in this recovery.”

“I am happy to join a proactive company like CCI. My entire career has been in the utility industry and I look forward to sharing my experiences with my fellow co-workers and clients.” 

Robin comes to us from Consolidated Edison in New York where he spent 36 years in Customer Service and Credit, focusing on revenue management and collections. He has an extensive background in working with collection agencies to improve performance. As a member of several national and regional collections groups, he has worked toward developing partnerships between companies and vendors to improve how business is conducted. He has also created many business processes that have reduced costs and increased recoveries which in turn have been adopted by many other utilities.

Michael Maguire, Vice President of Business Development, states, “We are very excited to have Robin as part of our team. He brings extensive utility knowledge and a focus on customer relationships that will benefit all of our clients.”

Robin can be reached at (215) 740-5477 or at rsegur@contractcallers.com.

“As an organization, we recognize the importance of reliability and accountability toward our clients,” Tim Wertz, President. “We are always looking for ways to improve our systems and processes to ensure the utmost security and confidence.”

The SSAE 16 (Statement on Standards for Attestation Engagements No. 16) is the new “attest” standard replacing the widely recognized SAS 70 audit. SSAE 16, seen as more comprehensive and expansive than SAS 70, goes beyond the prior audits requirements to include a description of both a service organization’s controls and systems, as well as a written assertion by management.

“It is imperative to stay committed to the highest quality standards regarding customer data and integrity.” Ann Wheeler, Director of Administration. “The favorable opinion resulting from the attestation shows CCI’s continued dedication in providing best in class service to our clients.”

CCI’s attestation was conducted by Elliott Davis, LLC.

“I am honored that CCI has been recognized as one of the 40 fastest growing Georgia-based companies for the second time,” said Tim Wertz, CCI’s president. “This reflects the quality of the team we have built and the trust that our customers put in us.”

The Georgia Fast 40 was founded by Cherry, Bekaert & Holland, LLP (CB&H) and is presented by the Association for Corporate Growth – Atlanta Chapter (ACG). Honorees are Georgia-based companies with annual revenues between $15M and $500M who show continued revenue and employment growth over a three year period. Selected companies are separated into small and large mid-market categories. Awarded companies are objectively ranked based on the highest weighted three-year average growth in revenue and employment with a 75 percent focus on revenue and 25 percent focus toward employee growth.

About Contract Callers
Established in 1926, CCI provides collection and field services to the utility industry. Currently, the Company employs approximately 500 employees operating out of more than a dozen offices nationwide. CCI is positioned to continue its growth in the near and long term in order to become the nation’s top meter to cash service company.