Having more than 25 years of field service experience, CCI has managed a variety of engagements including electric/ gas/ water meter disconnects and reconnects, electric/gas/water meter installs, meter changes and retrofits, and a variety of field collection services. Additionally, we offer 85 years of call center experience. We have offices located throughout the U.S. and qualified management personnel in place who will coordinate all aspects of your project from recruitment of personnel through implementation. Our field services division offers programs to meet your every need.
Equipment
At CCI, we recognize that in order to complete a project effectively, our staff must be trained and equipped properly. We continue to implement the best technology available.
- Vehicle Fleet: CCI operates a fleet of cars, trucks, and specialty vehicles. We will procure the right vehicle for the job.
- Mobile Data: CCI utilizes a variety of rugged handheld devices to streamline our field operations. We collect, save, and transmit field data in real time. CCI offers wireless capabilities with GPS, scanners, cameras, etc.
- Work Management: Our “WorkFlow Manager” system allows CCI to optimize work selection, routing, tracking, and completion. Our system allows full real-time client access for viewing and reporting.
- Record Recovery: All field work orders, letters, calls, pictures, and data are stored electronically in one location for full account management.
Safety & Compliance
CCI continuously improves our safety performance through a comprehensive training, audit, and corrective action program. We have applied this successful technique to our human performance initiatives. CCI employs OSHA certified safety managers and has consistently exceeded client goals in this area.
CCI also enforces a corporate policy of zero tolerance for justified customer complaints. Customer satisfaction is the key to a solid partnership. The training standards we have will exceed your expectations. CCI currently operates within heavily regulated environments and we have received positive feedback for our work from regulatory agencies.