Contract Callers, Inc. (CCI) is pleased to announce that James Williams has joined the company as Director of Call Center Operations. James is very well known within the ARM industry.
Previously with ERC, James spent more than a decade in the call center world where his contributions resulted in multiple agency of the year awards. He excels at customer satisfaction with innovative ideas for managing call center operations and utilizing creativity with new and unexpected processes to achieve client and company expectations. In his new role with CCI he will be responsible for the overall BPO, first party, and third party day-to-day operations of our call centers where he will be developing new initiatives and strategies that will ensure a competitive edge for the organization.
“I came to CCI as we have an opportunity to create a legacy in the industry that will be carried on for years. My expectations are that we grow the business through organic growth by performing on existing clients and by boarding new clients,” said James. “The call center will be a high energy, high expectations environment where the agents are always put first. We will coach train and develop until we have a staff of highly motivated, dedicated, and professional agents that put CCI’s best interest first. Through partnership with every department at CCI I want to innovate and always push forward. I never want to feel comfortable as we will always have opportunity to improve.”
CCI’s Vice President of Call Center Operations & IT, Doffie Howard, is also looking forward to James’ impact at the Company, stating, “I have worked with James for many years. He is a talented and motivational manager with a proven record of building and leading effective teams toward success. He will be instrumental in our growth as we continue to build momentum and solidify our capabilities.”