Your customer care solutions partner manages the first and most critical moments of truth with your valued customers.
Contract Callers is committed to providing the highest quality interactions for your most valued asset, your customers. We are often the first line of communication to your customers and we strive to deliver excellence during that critical moment of truth. In fact, it costs much more to try and acquire a new customer than to retain an existing one. That is why building long lasting, passionate, relationships with your customers is a key to any company’s success & growth. CCI can be a cost effective partner to your organization when you look to find the right BPO provider to help manage these critical engagements. Our goal is to deliver the ultimate customer experience to your customers, which will create active, happy, and engaged customers for life.
CCI can provide the people, the technology and the operational expertise help deliver on your customer experience delivery goals. Providing exceptional customer care can help you build strong relationships, improve overall CSAT, increase brand loyalty, and drive revenue growth. Let CCI be your customer experience catalyst as you look to increase your customer satisfaction drive growth and reduce operational expense. Our BPO capabilities can span the following service programs:
- Inbound and Outbound Customer Care
- Welcome Calls
- Tier-One issue resolution
- Customer Win Back / Reactivation
- Peak Volume Management / Overflow Support
- Seasonal and Temporary Support
- Chat Services
- Quality First Monitoring
- Back Office Processing / email Management
- Outbound Survey Calls & Analytics
TECHNICAL SUPPORT SOLUTIONS
In a world loaded with complex products, elaborate software, and constant technology change, the new normal in the technology world is controlled chaos. CCI can help you solve for your inbound technical support needs in an effort to help curb the radical peaks and valleys of our new “tech heavy” society. In fact, not only do you need to keep up with change, you need to make it easy for your customers. CCI can build a team of technical advisors to help you manage and support your rapidly changing technical environment. We build a plan and strategy with you to help manage and maintain high standards around quality and optimal performance, all while delivering on the technical questions asked by your valuable customers.
CCI Tech Support “Train to Deploy” solutions include:
- Tier 1-2-3 Support
- Technology Triage
- Technical repair Issues
- Warranty Questions and Support