CCI is the industry leading field collection partner. We have vast experience driving down bad debt, reducing uncollectable accounts, and improving payment behavior. Our premier meter-to-cash process offers our utility clients the ability to efficiently handle their compliance and collection efforts in the field. CCI will collect payments in the field, disconnect and reconnect service, obtain access to significant offenders, perform commercial collections, industrial collections, as well as associated services to improve revenue management. CCI offers the full benefits of our top-tier collection agency to support our field collection efforts – providing the optimal solution to utilities.
Over $100M in past due balances worked every year in the field.
Full Service Collection Agency & Call Center
CCI can manage your entire debt collection process as well as provide appointment setting, handle all inbound calls generated by the “credit disconnect” process, conduct customer surveys, and assist with customer care needs. We understand the regulatory and business need to handle these calls and have outbound/inbound call processes to handle them. Our call center is staffed with professional customer service representatives that are experienced in working with the utility industry. Our staff is educated on PUC complaints and how to avoid them; they are trained on customer service level expectations, we familiarize them with the client expectations and train them on how to handle escalated calls. In addition, our staff is well versed in scheduling appointments. We have technology that allows us to measure call wait time, monitor live calls and we record all calls for quality control and training purposes. Allowing our professionals to handle these matters frees up your staffing resources for other projects. In addition, the savings costs for staffing are beneficial to your company as we take care of the employee benefits and costs of doing business.