Established in 1926, Contract Callers, Inc. (CCI) is a unique business process outsourcing company, committed to the highest standards of quality, performance, customer service, and compliance. We are a privately held corporation that has displayed consistent, profitable growth leading to a solid financial foundation. We employ over 600 employees in offices located throughout the continental U.S. CCI provides valuable outsourcing services to a variety of industry verticals via our distinct operating divisions.

Utility field services

CCI Call Center Solutions

CCI Call Center Solutions offers clients across all business sectors customer care & complete credit life cycle solutions. From first party care services to all stages of third party collections & beyond, CCI creates custom scale-able solutions utilizing our innovative processed based technology; while meeting the ever changing regulatory & compliance standards of the industry. Daily, CCI’s employees handle thousands of consumer interactions from our sites strategically located throughout the United States.

CCI Utility Field Services

CCI Utility Field Services provides electric, gas and water support to utilities, large & small across the U.S. We provide complete turn-key field projects as well as smaller custom projects based on geographic parameters & surplus work not treated by dedicated personnel. CCI Utility Field Services has extensive experience in performing AMI Deployment services & offers additional options that include meter reading, post deployment maintenance solutions, meter exchanges, leak repairs, leak surveys, corrosion surveys with remediation & service disconnects for non-payment.

CCI Value

Across both divisions, CCI emphasizes our client’s needs and requirements ensuring your customer’s care. Our superior management team and dedicated workforce are trained to exceed your expectations, work diligently to drive performance and value to your company.

CCI is committed to performance excellence, measuring our success against our client’s goals and fostering an environment of innovation, recognizing and adopting new technologies, products and ideas. We conduct our business with integrity and mutual respect for our clients, employees, vendors and the public.